All Success Stories

Saft

Saft is a battery and energy storage manufacturer. The company designs batteries for long-lasting performance on land, at sea, in the air and in space. Saft prides itself on creating new technology while ensuring the safety of its teams, facilities and customers. Some well-known and prominent customers using Saft batteries include national defense and space vehicles, Formula 1 race cars, major energy storage solutions and critical rail safety systems.

The Power Challenge

TSaft needed a partnership with a supplier to offer deep technical support assistance. Saft found getting post-sale support with another supplier challenging. Still, support is non-negotiable for Saft, as it is critical to consistently deliver safe and technologically advanced solutions to its customers. The company also needed to ensure any selected test equipment worked with its test protocols and products before purchasing.

The EA-BTS 10300 offered the widget-based functionality and integrated system Saft needed, including battery characterization and thermocouple temperature measurement setups. In addition, EA Elektro-Automatik’s technical support includes a team of application engineers offering pre-and post-sales support.

Product Description

Customers consistently mention EA Elektro-Automatik’s service and technical support as the top in the industry and why they choose to use EA programmable power supplies.

The San Diego, CA, office manages North American product service and support. Our goal is to respond in 24 hours or less. A two-week turnaround is our benchmark standard of service for repairs and calibrations.

EA Elektro-Automatik support offers:

• Pre- and post-sales applications support
• Warranty
• On-site setup and training
• Calibration and repair services
• Service level agreement